FAQ 2017-11-30T12:19:29+00:00

Frequently Asked Questions

What is your minimum stay?
We require a 2 night minimum except during major holidays when we require a 3 night minimum.

What is deposit to make a reservation?
To confirm a reservation Moondance Vacation Rentals LLC requires a nonrefundable deposit of $50 to be paid at the time the dates are secured. This deposit goes toward the reservation total.

When is my balance due?
Moondance Vacation Rentals LLC will automatically charge the balance due to the original card on file 7 days prior to the check in date.

What is your cancellation policy?
This reservation can be cancelled with no charge or penalty, except for the non-refundable deposit, a full 14 days prior to the scheduled check-in date (for example if your check-in day is the 25th you must notify us of your desire to cancel by no later than 3:00 p.m. on the 11th). Cancellations for any reason from 13 to 8 days prior to the scheduled check-in date will be charged for 1 day’s stay at the highest nightly rate quoted. Cancellations within 7 days or less of the scheduled arrival date will be charged the entire amount.

What time is check in and check out?
Check in is at 3:00 pm. Check out is 11:00 am.

Where do we check in?
On the date of your check in, you will follow directions and go directly to your cabin using the digital door lock to let yourself in. While GPS is a wonderful thing, please DO NOT rely on it to get you to your property; we have provided directions at the bottom of the contract that you e-signed when you made your reservation.

Are your cabins pet friendly?
We have several cabins that are pet friendly but there is an additional fee per night. They are Country Resort, The Farm, Lemon Ridge Lodge, Lost & Found, Nashville Suite 1, Nashville Suite 2, Paradise View, and Soaring Eagle

Do we provide?
We provide all linens (sheets, blankets, pillows, towels, wash rags, etc), toilet paper, paper towel, dish soap, pots & pans, cooking utensils, dishes and silverware.

Is there internet/wi-fi access?
Some of our properties do provide internet/wi-fi access.

Do your properties permit smoking?
Our properties have a strict no smoking inside policy. You are permitted to smoke outside; however, we ask that you discard your cigarette butts in the garbage and do not throw them in the yards.

Do you have hot tubs/pools?
The following properties have hot tubs: Big Sky Cabin, The Country Resort, Creekside Log Cabin, Grand Cabin, Guest House, Lemon Ridge Lodge, Lost & Found, Miss Loretta’s Cabin, Paradise View, Raspberry Ridge, Soaring Eagle Cabin, The Farm, and Time Out.

The following properties have pools: The Country Resort and Time Out

What services do you provide?
We can arrange just about anything you need to make your stay more enjoyable, just ask! Firewood is available for an additional $35.00 for a large bundle. Gift baskets, flowers, groceries, or gifts for any special occasion is available. Need delivery? As long as it fits in a vehicle, we can deliver just about anything you need.